Vita Mahjong takes your personal data very seriously. On this page, you can find out what information is collected, why it is collected, and how your data is kept secure.
By using the Vita Mahjong platform, you are considered to have agreed to the terms of this Privacy Policy. We never sell your data, and we never share it with any marketing agency without your consent. If you have any questions, please reach out to our support team directly.
Vita Mahjong (referred to as "we", "us", or "the platform") is fully committed to protecting your personal privacy. This Privacy Policy explains what information Vita Mahjong collects, how it is used, and how your data is kept secure.
This policy applies to Vita Mahjong's website, mobile app, and all related services. If you are accessing Vita Mahjong from Bangladesh, all terms of this policy apply to you.
Vita Mahjong believes that when users are informed about their data, their trust in the platform grows stronger. That is why we have written this entire document in clear, plain Bengali β straightforward and easy to understand, without complex legal language.
Core Commitments: Vita Mahjong never sells your personal data to third parties or shares it with advertisers without your consent.
Two types of data are collected when you use the Vita Mahjong platform β information you provide directly and information generated automatically.
Data You Provide Directly:
Automatically Collected Data:
| Data Type | Purpose of Collection | Required? |
|---|---|---|
| Name & Date of Birth | Identity verification, age confirmation | Yes |
| Mobile Number | Account verification, support communications | Yes |
| Notifications, password recovery | Yes | |
| National ID Card | KYC Verification & Financial Security | For large withdrawals |
| Gaming history | Fair play assurance, VIP calculation | Automatic |
Vita Mahjong uses collected data solely for specific and lawful purposes. The reason for using each piece of information is clearly outlined below:
Vita Mahjong never sells your data to advertisers. Promotional emails are sent only with your consent β you can unsubscribe at any time.
Vita Mahjong never sells or rents your personal data to third parties. However, limited information may be shared in certain circumstances:
Information required to process bKash, Nagad, or bank transfers is shared with the payment provider. These providers comply with international financial security standards.
Only session tokens are shared with Live Casino or slots providers β never personal information. They have no access to your name or address.
If legally required by an international gaming licensing authority or law enforcement agency, we may be obligated to disclose certain information.
Anonymised data may be reviewed during the platform's routine security audits.
Never: Vita Mahjong never shares your data with advertising companies, data brokers, or marketing agencies.
Vita Mahjong uses industry-leading technology to keep your data secure. Our security measures are detailed below:
For your own security: keep your account password strong and never share it with anyone. No Vita Mahjong staff member will ever ask for your password by phone or chat.
The Vita Mahjong website and app use cookies and similar technologies. Cookies are small text files stored on your device that help the platform remember your preferences.
You can manage cookies through your browser settings. However, disabling essential cookies may cause issues with login and payment functionality.
Vita Mahjong believes you should have full control over your own data. The following rights are yours:
To exercise any of these rights, email us at support@vitamahjong.xyz or reach out via live chat. Vita Mahjong aims to respond within 30 business days.
Please note that for data deletion requests β international financial regulations require transaction records to be retained for a specified period.
How long Vita Mahjong retains your data depends on the type of information and applicable legal requirements. As a general rule, we do not keep any data longer than necessary.
Once the retention period ends, Vita Mahjong securely destroys your data β not just by deleting files, but by overwriting the data to make it completely irrecoverable.
Vita Mahjong strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or store any personal information from minors.
Date of birth is verified at registration. If a subsequent identity check reveals false information about age, the account will be immediately suspended and all balances may be forfeited.
If you believe a minor is using Vita Mahjong, please notify our support team immediately. We will take prompt action.
Parents are encouraged to use parental controls on devices their children have access to. Vita Mahjong fully supports any measures taken to protect minors.
Financial data is the most sensitive category of information. Vita Mahjong applies additional layers of security to protect payment data.
Vita Mahjong follows PCI-DSS standards β the internationally recognized benchmark for payment security. Your financial information is as safe with us as it is with a bank.
Vita Mahjong may update this Privacy Policy due to changes in technology, law, or business operations. If significant changes are made, you will be notified in the following ways:
We aim to give at least 14 days' advance notice before any major changes. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
If you have any questions, complaints, or requests regarding this Privacy Policy, please contact Vita Mahjong:
Vita Mahjong takes every privacy-related request seriously. No concern is too small β please don't hesitate to reach out. We're always here to help.
Six layers of protection to safeguard your privacy
All your data is protected with 256-bit SSL encryption β the same security standard used by banks and government institutions.
Vita Mahjong never sells your personal data to advertisers, data brokers, or any third party. This is a core principle we do not compromise on.
Vita Mahjong staff can only access the data relevant to their specific role. No single employee has unrestricted access to the entire database.
Third-party experts regularly audit Vita Mahjong's entire system. Any vulnerabilities found are addressed immediately.
Documents submitted for identity verification are stored with the highest level of security and are automatically deleted once they are no longer needed.
What you are consenting to is written clearly in Bengali. We are committed to plain, straightforward language β no complex legal jargon.
Your Rights as a Vita Mahjong User
You can request a copy of the data we hold about you at any time. We will provide a full list within 30 days.
If any of your information is incorrect, you can request a correction. We will make the update as promptly as possible.
After closing your account, you may request deletion of your personal data. Everything except information we are legally required to retain will be removed.
You can object to your data being used for specific purposes. In particular, you can opt out of marketing communications at any time.
You can request all your data in a readable format (CSV or PDF). We will also assist you in transferring it to another platform.
You can request that processing be restricted while any dispute about the accuracy of your data is being resolved.
Why each piece of information is collected, in plain language
To verify age and confirm identity. Also used for VIP birthday bonuses.
Used for account verification, login OTP, and urgent security alerts. Also used for payment verification.
For sending password recovery emails, transaction receipts, and important security messages.
For processing deposits and withdrawals and preventing financial fraud.
For calculating VIP points, processing cashback, and ensuring fair play.
For security verification, detecting multiple accounts, and identifying suspicious activity.
Our Data Protection Statistics
Answers to common questions about understanding odds and account issues