Vita Mahjong Terms & Conditions – Complete User Agreement

1General Terms & Conditions

Vita Mahjong (hereinafter referred to as the "Platform") is an internationally licensed online gaming service. These Terms and Conditions apply to all members using the Vita Mahjong platform (hereinafter referred to as "Users").

By visiting the Vita Mahjong website, registering, making a deposit, or playing any game, you are deemed to have automatically accepted these Terms & Conditions. These terms have been prepared in Bangla with the convenience of Bangladeshi users in mind.

Vita Mahjong has prepared this document specifically for users in Bangladesh, because we believe that reading terms in your own language makes it easier to make informed decisions.

2Account Registration & Eligibility

The following conditions must be met to open an account and use the Vita Mahjong platform:

• You must be at least 18 years of age — this is a strict requirement.
• Accurate and up-to-date information must be provided at the time of registration.
• Only one account per person is permitted.
• Account information may not be transferred or rented to any third party.
• Providing false information during registration may result in permanent account termination.
• Vita Mahjong may request identity verification documents at any time.

National ID, passport, or driving licence are accepted for identity verification. Vita Mahjong reserves the right to hold large withdrawals until verification is complete.

3Deposit & Payment Policy

For the convenience of Bangladeshi users, Vita Mahjong accepts all major mobile banking services — including bKash, Nagad, and Rocket — as well as bank transfers.

Vita Mahjong only accepts deposits from payment methods registered in the account holder's name. Funds sent through third parties may be returned and the account may be subject to investigation.

All deposits are processed in Bangladeshi Taka (BDT). There are no hidden charges — the exact amount you send is what gets credited to your account.

4Withdrawal Policy & Process

Withdrawals from Vita Mahjong must be made using the same payment method used for the original deposit – this is required under international anti-money laundering regulations.

• Minimum withdrawal amount: ৳500.
• Once verification is complete after a withdrawal request, it will be processed within the specified timeframe.
• Identity verification is mandatory for your first withdrawal.
• Processing times vary depending on VIP tier.
• Vita Mahjong reserves the right to hold withdrawals and conduct an investigation in cases of suspicious activity.

5Bonus & Promotion Terms

Vita Mahjong offers welcome bonuses, reload bonuses, cashback, and special promotions from time to time. Before using any of these bonuses, please familiarise yourself with the general terms below:

• Each bonus has its own wagering (playthrough) requirements, clearly stated on the offer page.
• Bonus balance and real balance are managed separately.
• Bonuses cannot be withdrawn directly until the wagering requirement has been met.
• Vita Mahjong VIP monthly cashback is wagering-free – available for direct withdrawal.
• If the same individual attempts to claim bonuses through multiple accounts, all associated accounts will be terminated.
• Vita Mahjong reserves the right to modify or cancel any bonus offer.

Bonuses may have a specific claim window – typically they must be used within 72 hours of receiving the offer. Expired bonuses are removed automatically.

6Gaming Rules & Fair Play

All games on the Vita Mahjong platform are powered by internationally certified Random Number Generator (RNG) technology, which is regularly audited by independent third-party reviewers.

• Using any software or hardware to gain an unfair advantage in games is prohibited.
• Vita Mahjong is not liable for abnormal wins or losses resulting from technical errors.
• Once a game has started, bets cannot be cancelled – exceptions may apply under specific game rules.
• In Live Casino, the dealer's decision is considered final.
• In the event of a server outage, bets from any incomplete rounds will be refunded.

If any form of cheating or unfair advantage is detected on Vita Mahjong, all winnings associated with the account will be voided and the account will be permanently closed.

7Security, Privacy & Data Protection

Vita Mahjong places the highest priority on protecting users' personal data. Our platform uses 256-bit SSL encryption, delivering bank-grade security.

• Your personal information will never be sold or transferred to any third party.
• Documents collected for identity verification are stored securely.
• Keep your account password to yourself — our support team will never ask for it.
• If you suspect unauthorized use of your account, contact support immediately.
• Vita Mahjong conducts regular audits to maintain cybersecurity standards.

For our full data protection policy, please visit our Privacy Policy page, where you'll find detailed information on what data is collected and how it is used.

8Dispute Resolution Process

If a dispute arises between a user and Vita Mahjong, the following steps must be followed:

Vita Mahjong believes every dispute can be resolved through open dialogue. Our goal is always to ensure a fair and prompt resolution.

9Responsible Gaming Policy

Vita Mahjong firmly believes that gaming should be a source of enjoyment – never a source of problems in your life. For this reason, the platform provides a range of protective tools:

• Set daily, weekly, and monthly deposit limits at your discretion.
• Self-set betting limits and loss limits available.
• Session Timer – automatic alerts after a set period of play.
• Cooling-off period – a temporary break from gaming for a set duration.
• Self-Exclusion – Suspend your access to the platform for an extended period.

Gaming addiction is a serious matter. If you feel that gaming is having a negative impact on your life, please reach out to our support team. You'll find detailed help on Vita Mahjong's Responsible Gaming page.

10Conditions for Account Closure or Suspension

Vita Mahjong may temporarily suspend or permanently close an account for any of the following reasons:

• Registering with false information.
• Operating multiple accounts.
• Suspicion of money laundering or fraud.
• Cheating or attempting to gain an unfair advantage in any game.
• A clear breach of these terms and conditions.
• Attempting to harm the platform or other users.

Users may also request to close their account at any time. Any available balance may be withdrawn before closure, however active bonus balances will be forfeited.

11Intellectual Property Rights

Vita Mahjong's website, app, logo, game content, designs, and all related materials are protected under copyright law and are the property of Vita Mahjong or its respective licensors.

• No content on this platform may be copied, reproduced, or distributed without prior permission.
• Unauthorised use of Vita Mahjong's trademarks or logo is strictly prohibited.
• Attempting to reverse-engineer any part of the platform is strictly prohibited.

12Prohibited Activities

The following activities are strictly prohibited on the Vita Mahjong platform:

• Money laundering or any form of financial fraud.
• Using automated bots or software to play games.
• Sharing your account or allowing a third party to use it.
• Exploiting platform vulnerabilities or game glitches for unfair advantage.
• Harassing, threatening, or disrespecting other users.
• Attempting to obtain bonuses through any fraudulent means.

Vita Mahjong reserves the right to take legal action — in addition to account termination — for any violation of these rules.

13Limitation of Liability

Vita Mahjong is not liable for the following:

• Any losses resulting from an internet connection failure.
• Disruptions caused by third-party technical issues.
• Service disruptions caused by natural disasters or other unforeseen circumstances.
• Data theft or hacking resulting from the user's own negligence.

Under any circumstances, Vita Mahjong's maximum liability is limited to the value of the transaction in question.

14Policy on Changes to Terms & Conditions

Vita Mahjong may update these Terms and Conditions at any time. Users will be notified of significant changes through the following methods:

• A notification will be sent to your registered email address.
• A notification will be displayed upon logging in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms. If you do not agree, you may close your account and withdraw your funds at any time.

15Contact & Support

For any questions or concerns about these Terms & Conditions or the Vita Mahjong platform, please get in touch with us:

• Live Chat: Available 24/7 – just click the chat button on any page of the platform.
• Email: support@vitamahjong.xyz – responses within 48 hours.
• Language: Support is available in both Bengali and English.

Vita Mahjong is always ready to assist Bangladesh users in their own language. If you encounter any issue, don't hesitate – reach out right away.